how do i return my at&t phone

Some phones devices and accessories do not use the standard ATT return policy. Return through the mail.


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For help call the number provided on your invoice.

. Be in like-new condition with no physical or water damage. Not returning your device voids the ATT Trade-In Offer. Up to 6 cash back Head into a store.

ATT PREPAID SM. Go back and check to make sure contacts downloads texts emails photos and other folders and files are empty. Many clients decide to cancel their ATT Internet service by phone simply because it is easier to just make a call.

Well send you a prepaid return label to ship your device back. Review your ATT service agreement. Our wide variety of corded and cordless solutions are great for any.

A one-time deactivation fee of 15 may also apply. Our return policy does not reflect the policies of ATTs authorized dealers or retailers. Return the device within the offer window.

To start the process contact us through online chat or 8003310500. Pack your device and everything that was included in the original manufacturers packaging. If you cancel service while youre under a service commitment an early termination fee ETF will apply or if youre.

For specific exception details about the return policy for your phone device or accessory visit ATT Wireless Return Policy and click the Returns by Device tab. We wont credit your card for the return. If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped.

Virgin Islands cannot be shipped for next-day delivery. Take a picture of the tracking number. These are free under condition of continued service.

Shipping the device back. Have the manufacturers original packaging. ATT offers three ways to cancel its Internet services.

Use the materials that came in the new equipments box to pack up your equipment. You will receive return postage for your old phone in the package with your replacement. The process may take up to two months.

10-series - business phone system. Over the phone from AT. Up to 6 cash back Bring your own phone Bring your own phone Bring your own phone.

Our prepaid return label has that covered. If youre unable to go to a store begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997. For example some devices must be returned within 14 days from the date of purchase instead of 30 days.

Steps Download Article. Free shipping on all orders 50 and over in the Continental US. Note that I very carefully said The UPS Store it must be a The UPS Store or FedEx Office.

If youre a T-Mobile for Business customer request a call instead. You can do this by going to a retail location by phone or online. When you get your replacement device Your replacement package includes return shipping materials so you can send us your defective device.

Conference speakerphones Cordless headsets 1- and 2-line telephones. ET will be shipped and in most cases delivered the next day. Locate your ATT Wireless account number.

Make sure you return the defective device to us within 30 days of receiving your. Pack up the equipment youre sending back to us. If we include a prepaid label in your new equipments box.

Refunds are applied using the. Up to 6 cash back Shop ATT for home telephones and landline phones for home and small office use. You call or go to a store like OP did and get a free phone.

Claims may be fulfilled with new or ATT Certified Restored equipment which is previously opened andor used. Here are all the methods explained. Put your old phone in the box and put on the prepaid label on the front.

Mail your device via USPS. Go to our return policy and watch the Returning your device video. Send your old phone back to ATT within 10 days using the provided shipping.

For 15 days or more a refund is subject to the manufacturers warranty period. Contact us to start the return process so we can email you a return shipping label. For more detailed information on the cookies we use please see our Cookie Policy.

From a corporate-owned AT. ATT will issue your refund back to the original payment method such as checks credit and debit cards. Tear off the bottom receipt tab from the prepaid shipping label.

I received email that from ATT TV that they are billing me 120 for a non-returned device canceled service and acquired ATT Direct two weeks ago. Labels usually arrive in your email within 24 hours. Remove the SIM card.

Dont worry about a shipping address. Visiting an ATT company-owned store. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT.

This return policy may not reflect the policies of ATT authorized retailers. Deliveries to Alaska Hawaii Puerto Rico and US. Take pictures of your device front to back.

Status Please reply by conversation. Make a copy of the USPS prepaid label tracking number. Your refund may be reduced by the amount of restocking or shipping fees.

If youre returning your equipment by mail or canceling your service call the number provided on your invoice. If you dont have your account number make sure you know the phone number for at least one of the devices on your account. If you cant locate the prepaid return shipping label contact us.

Include a copy of the invoice with your return and keep a copy for your records. Completely random phone in the mail these arent guaranteed but at least they are free with no commitments. Restocking fees still apply.

How to Cancel ATT Internet Over the Phone. If you purchased your equipment from an authorized retailer of ATT products follow the return instructions provided by the retailer. Attach the prepaid shipping label to the return kit.

That means ATT will be charging you for the phone but also crediting those charges. In addition if you change or give up your phone number make sure to update all your accounts that. Skip to main content.

If we send you a return kit. The equipment back to ATT or take it to any ATT company-owned retail store. Some of these cookies are essential while others help us to improve your experience by providing insights into how the site is being used.

You can return or exchange your device during the return and exchange period if you purchased it. Make sure one last time that all your data is gone and that you are not leaving any personal information on the phone. Up to 6 cash back This site uses cookies to store information on your computer.

You can return or exchange a device during the 14-day return period. Reset the phone to remove all of your data text and pictures and passwords. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT.

Claims fulfilled with a replacement device and approved by 6 pm. Prepaid deals Prepaid deals Prepaid. To begin this return process contact us.


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